SalonRent Booking Terms
Last updated: 14 September 2026
These Booking Terms apply whenever a professional books salon, beauty, barbering, treatment or other workspace through SalonRent.
By submitting or paying for a booking, you agree to these Booking Terms.
1. The booking
SalonRent provides a marketplace that allows salon and workspace owners (“Salon Owners”) to advertise spaces for rental to self-employed professionals and other eligible users (“Professionals”).
The Salon Owner is responsible for providing the space described in the listing. SalonRent facilitates the booking, payment and marketplace process but does not itself provide the salon space.
A booking is not confirmed until any required approval has been given and payment has been successfully completed.
2. Prices and SalonRent service fee
The rental price shown for the space is the amount charged by the Salon Owner for the booking.
SalonRent may charge the Professional a separate service fee when a booking is made. This fee will be shown before payment is completed.
The total amount payable will be displayed at checkout before the Professional confirms the booking.
3. Cancellation by the Professional
If the Professional cancels a confirmed booking:
- 7 days or more before the booking begins: 100% of the rental price will be refunded.
- Between 48 hours and 7 days before the booking begins: 50% of the rental price will be refunded.
- Less than 48 hours before the booking begins: the rental price is non-refundable.
- Failure to attend the booking: no refund will normally be provided.
The SalonRent service fee is normally non-refundable where the Professional chooses to cancel.
Any amount of the rental price that is not refunded may be payable to the Salon Owner in accordance with the SalonRent payment and payout process.
A cancellation by one of the Professional’s own customers or clients does not normally entitle the Professional to cancel their SalonRent booking without the applicable cancellation terms.
4. Cancellation or failure by the Salon Owner
If the Salon Owner cancels the booking, is unable to provide the booked space, fails to provide agreed access, or the advertised space does not exist, the Professional will normally receive a full refund of all amounts paid, including the SalonRent service fee.
The same may apply where the space is materially different from its listing or cannot reasonably be used for the purpose for which it was booked.
Depending on the circumstances, SalonRent may issue a full or partial refund.
5. Listing accuracy
Salon Owners are responsible for ensuring that listing descriptions, photographs, facilities, equipment, availability, location information and other details are accurate and up to date.
Salon Owners must promptly notify SalonRent and the Professional if circumstances arise that may prevent the booking from being provided as agreed.
6. Problems and disputes
If there is a problem with a booking, the Professional should first attempt to contact the Salon Owner through SalonRent where appropriate.
A dispute should be raised through SalonRent within 72 hours after the booking ends.
During this period, a booking may remain uncompleted while the Professional has the opportunity to report a problem.
SalonRent may ask either party to provide evidence, including messages, photographs, booking information or other relevant documentation.
SalonRent will review disputes reasonably and may issue a full refund, partial refund or no refund depending on the circumstances.
The 72-hour period is intended to allow bookings to be completed and payments to be released efficiently. SalonRent may nevertheless investigate serious fraud, misrepresentation or exceptional circumstances reported after this period.
7. Completion and Salon Owner earnings
Once a booking has ended and the applicable dispute period has expired without an unresolved dispute, the booking may automatically be marked as completed.
The Salon Owner’s earnings will then become available in accordance with the SalonRent payout process.
Where a dispute is raised before completion, SalonRent may delay completion or payment while the matter is investigated.
8. Refunds
Approved refunds will normally be returned to the original payment method.
The time taken for a refund to appear depends on the payment provider, card issuer or bank and may take several working days after SalonRent processes the refund.
A refund of SalonRent’s service fee will normally only be made where the booking could not be provided because of the Salon Owner, a fraudulent or invalid listing, or another circumstance where SalonRent considers refunding the fee appropriate.
9. Conduct and appropriate use
Professionals must use the booked space only for lawful activities and in accordance with the listing, any reasonable salon rules, licensing requirements and applicable professional obligations.
Salon Owners may refuse activities that were not disclosed when booking or which would be unlawful, unsafe or unsuitable for the premises.
A refusal resulting from the Professional providing misleading information or intending to carry out an unsuitable activity may not entitle the Professional to a refund.
10. Off-platform bookings and payments
Bookings initiated through SalonRent must not be deliberately moved off the platform to avoid SalonRent fees or payment processes.
Payments made outside SalonRent do not benefit from SalonRent’s normal booking records, dispute process or payment protections.
Repeated attempts to bypass the platform may result in restrictions or account suspension.
11. Fraud and misuse
SalonRent may suspend a booking, account, payout or transaction where there is a reasonable concern regarding fraud, misuse, inaccurate information, chargebacks or a breach of these Booking Terms.
Where necessary, SalonRent may request further information before processing a refund or payout.
12. Exceptional circumstances
SalonRent may consider exceptional circumstances individually, including serious emergencies, fraud, major access problems or other events outside the reasonable control of either party.
Nothing in these Booking Terms is intended to exclude any rights that cannot legally be excluded.
13. Contact
Questions or concerns about a booking should be submitted through SalonRent or sent to:
SalonRent
hello@salonrent.co.uk
For automated booking correspondence, emails may be sent from: